1. Introduction
This Personal Information Protection Policy (the "Policy") is intended to inform users and clients of Techno-solution.ca about how we collect, use, disclose, retain and protect their personal information.
Techno-solution.ca is committed to handling your personal information with the utmost care and to complying with Quebec's modernized private-sector privacy legislation (Law 25).
2. Privacy Officer (RPRP)
In accordance with Quebec legislation, the person responsible for privacy (RPRP) for Techno-solution.ca is:
- Name: Philippe Verrier
- Title: Owner and Technology Consultant
- Contact: Contact form
For any questions or requests related to the management or protection of your personal information, please contact the RPRP by email.
3. Personal Information Collected and Purposes
We collect the information necessary to provide our services and improve your experience on our website.
4. Consent
Consent to the collection and use of your personal information is obtained:
- Explicitly: When you fill out a contact form and submit a service request, you consent to the use of the data provided to respond and perform the service.
- Implicitly: By browsing our website after accepting the cookie banner, you consent to the use of your browsing data for analytics purposes.
You have the right to withdraw your consent to the use of your personal information at any time by contacting the RPRP.
5. Sharing, Disclosure and Data Transfer (International Transfer Notice)
We are committed not to sell, rent, or exchange your personal information with third parties for commercial purposes without your explicit consent. However, to operate our website and services, we share certain information with third-party service providers:
5.1 Service providers and third parties
Traffic analysis (Google Analytics) : We use Google Analytics to evaluate site usage. Collected data (IP address, page views) is anonymized where possible.
Hosting : Site data and possibly data submitted via contact forms are stored with our hosting provider.
5.2 Transfer of personal information outside Quebec
CRITICAL TRANSFER NOTICE: As our hosting provider (VPS) is located in the United States, a jurisdiction outside Quebec and Canada, some of your personal information may be transferred to and stored outside Quebec.
We take reasonable steps to ensure this transfer does not weaken the protection of personal information, including reviewing our provider's privacy terms. However, such information may be subject to the laws of that jurisdiction, including laws allowing government authorities access to that information.
6. Security and protective measures
Nous mettons en œuvre des mesures de sécurité proportionnées pour protéger vos renseignements personnels contre l'accès, l'utilisation ou la divulgation non autorisés. Ces mesures comprennent :
- Use of SSL/HTTPS to encrypt data transmitted on our website.
- Restricted access to personal information for the RPRP only.
- Use of strong passwords and firewall systems.
7. Your rights (access, rectification, withdrawal)
Conformément à la Loi 25, vous disposez des droits suivants concernant vos renseignements personnels :
- Accès : demander quels renseignements Techno-solution.ca détient à votre sujet.
- Rectification: demander la correction d'informations incomplètes ou inexactes.
- Withdrawal: retirer votre consentement à tout moment.
Pour exercer un droit, contactez le RPRP via le formulaire indiqué en Section 2.
8. Policy updates
This Policy may be modified to reflect changes in practices or legislation. The date of the latest update appears at the top of the page. In the event of significant changes, we will post a notice on the website.